Shipping policy

Shipping Times

Orders are typically processed within 1–3 business days. You will receive a tracking number as soon as your package ships.

Please note: shipping timeframes may vary based on the destination country, customs clearance, and local delivery carriers.

Shipping Methods & Carriers

All orders are shipped using trusted carriers such as USPS, FedEx, UPS, or local postal services (for international orders). Shipping options are displayed at checkout based on your location.

Customs & Import Duties

For international orders (outside the U.S.), buyers are responsible for any applicable customs duties, taxes, or import fees required by their local government. These are not included in the product or shipping price.

Risk of Loss

Once your order has been handed over to the shipping carrier, PETFORTA is no longer responsible for delays, damages, or loss during transit.
Risk of loss passes to the buyer at the moment the goods are delivered to the carrier.
If your package is lost in transit, we recommend contacting the shipping carrier directly using the provided tracking number to initiate an investigation or claim.

We are happy to assist you in contacting the carrier, but we are not liable for packages lost or delayed once they are in the hands of the shipping service.